Professional Call Handling
Ensures every customer interaction is polite, clear, and consistent.
Fewer missed service calls with 24/7 answering
Reduction in time spent on scheduling and follow-ups
Higher job bookings with faster response times
At VirtualAssistant.com.au, we understand that every call to your HVAC business could be an urgent repair, a new installation, or a maintenance request. Our AI Virtual Receptionist ensures every enquiry is answered promptly and professionally.
Your AI Receptionist handles incoming calls, customer questions, and appointment bookings while your technicians are on-site. It answers questions like “Can I book an AC repair?” or “Do you service heating systems?” with clarity and confidence.
Whether your team is busy, after hours, or during peak seasons, your AI Receptionist captures every call. It explains your services — from air conditioning and heating to ventilation and maintenance — and books jobs automatically.
Improve efficiency, capture more service calls, and deliver better customer experiences with AI-powered automation.
Ensures every customer interaction is polite, clear, and consistent.
Books repairs, installations, and maintenance visits instantly.
Train your AI to match your services, service areas, and workflows.
Capture emergency calls and after-hours enquiries anytime.

Customer details and service information are handled securely.

Reduce admin work for office staff and technicians.

Follow-ups and maintenance reminders keep customers loyal.

Access past jobs, notes, and customer details instantly.
HVAC companies across Australia trust our AI Virtual Receptionist to manage calls, schedule jobs, and capture accurate service information. It integrates with your scheduling tools and CRM, acting as a reliable extension of your team.
After each service call, technicians can record quick voice notes that are transcribed and summarised automatically. The AI also sends reminders for maintenance, follow-ups, and future service visits.

Manage air conditioning and heating service requests efficiently.
Support ducting, ventilation, and system upgrades.
Automate seasonal servicing and maintenance plans.
AI schedules follow-ups for quotes and completed services.
Reduce no-shows with service and maintenance reminders.
Access customer and job history without manual searches.
A customer calls to request an air conditioning repair. The AI books the job, captures system details, and sends confirmation automatically.
AI sends appointment confirmation and reminders
Records system issues and customer requirements
Schedules maintenance reminders
Keeps customers informed on job status
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