AI Virtual Assistant Australia Pty Ltd
This Privacy Policy explains how AI Virtual Assistant Australia Pty Ltd (‘we’, ‘us’, or ‘our’) collects, stores, uses, and protects your personal information. By engaging with our we.
We are committed to protecting your personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We ensure transparency in how data is managed and provide you with control over your information whenever possible.
We may collect the following information during your interactions with our business or AI services: • Your name, email address, phone number, and business details • Payment and billing information • Communications and messages sent to or from our systems • Usage data, call logs, AI chat transcripts, and feedback • Device information, browser type, IP address, and interaction history
We generally do not collect sensitive information (such as race, religion, or health details). If we ever do, it will only be used with your consent or as required or permitted by law.
We collect personal information through your direct interactions with us—such as website forms, phone calls, emails, and AI-assisted communications—as well as through secure analytics and tracking tools that help us improve performance and reliability.
Your information helps us deliver and improve our services. This includes appointment handling, call management, AI system performance, customer support, payment processing, and communications. We may also use your data for research, analytics, and security.
We do not sell or rent personal data. We may share information with trusted partners—such as cloud providers, analytics services, and payment processors—under strict confidentiality agreements and data protection standards.
If we transfer your information outside Australia, it will only be to providers offering equivalent data protection standards, and we will take all reasonable steps to safeguard your information.
We use advanced security controls such as encryption, secure cloud storage, multi-factor authentication, and regular system audits. Personal data is retained only as long as necessary and securely destroyed or anonymised when no longer required.
If an unauthorised access or data loss incident occurs, we will investigate immediately, notify affected individuals if required, and comply with the Notifiable Data Breaches scheme under the Privacy Act.
Our use of Google API data complies with Google’s API Services User Data Policy, including Limited Use requirements. For details, visit https://developers.google.com/terms/api-services-user-data-policy.
You can request access to or correction of your personal information by contacting us. We may need to verify your identity before providing access. If we cannot fulfil your request, we’ll explain why in writing.
If you believe your privacy has been compromised, please contact us directly. We will respond within 30 days. If you remain unsatisfied, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
We value your privacy and handle your information with care, transparency, and security.
