General Services

AI for Hotels and Accommodation

Your virtual assistant modernizes hospitality operations by managing bookings, guest communication, housekeeping coordination, and follow-up services.

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40%

Fewer booking errors with automated confirmations.

95%

Reduced staff hours spent on guest communication and scheduling.

30%

Higher guest satisfaction with personalized recommendations and seamless service.

AI Virtual Receptionist for Hotels and Accommodation

A Smarter Way to Manage Guest Communication

At VirtualAssistant.com.au, we understand that in hospitality, every call is an opportunity to make a lasting impression. Whether you manage a boutique hotel, luxury resort, serviced apartment, caravan park, or Airbnb property, our AI Virtual Receptionist ensures every guest receives prompt, professional, and personalized service. It handles reservations, answers guest questions, and manages after-hours communication — all while matching your brand’s tone and guest experience.

Focus on Guests, Not the Phone

Your AI Receptionist handles calls and inquiries while your staff focuses on check-ins, guest service, and operations. It can respond instantly to questions like ‘Do you have vacancies this weekend?’, ‘What time is check-in?’, or ‘Do you offer late checkout?’ with accurate and friendly information. It can also confirm bookings, provide room availability, manage group requests, and send reservation confirmations automatically.

Never Miss a Booking or Guest Inquiry

Even when your reception desk is closed or busy, your AI Receptionist ensures every guest inquiry is handled promptly. It provides details about room types, amenities, parking, breakfast options, and local attractions — and can guide guests through booking directly via your system. Whether you manage one Airbnb or multiple hotel properties, you’ll never lose a potential booking again.

Key Benefits

Enhance your hotel operations with intelligent automation that reduces manual work, personalizes guest experiences, and increases efficiency.

24/7 Booking Management

Handles room inquiries, reservations, and cancellations automatically — day or night.

Professional Guest Communication

Delivers accurate and friendly responses to every inquiry, ensuring a polished first impression.

Fully Customizable to Your Property

Your AI Receptionist can be trained specifically to your business — matching your tone, guest experience, and operational process.

Works for All Business Sizes

Perfect for boutique hotels, motels, lodges, caravan parks, serviced apartments, or Airbnb property managers — scaling as you grow.

Affordable and Reliable

Acts as your full-time receptionist for a fraction of the cost, ensuring constant guest support.

Enhanced Guest Experience

: : Responds instantly and professionally, improving guest satisfaction and boosting bookings.

Time-Saving Automation

AI manages inquiries, bookings, and service requests so staff can focus on delivering top-quality hospitality.

Boosted Guest Retention

Regular communication, loyalty offers, and personalized follow-ups encourage repeat stays.

Centralized Data History

Instant access to guest preferences, booking history, and service records for smooth operations.

Why Hotels and Accommodation Providers Choose VirtualAssistant.com.au

Our AI Virtual Receptionist is trusted by hotels, motels, resorts, and accommodation providers across Australia — from boutique properties to large resorts and Airbnb managers. It integrates seamlessly with booking platforms like Booking.com, Expedia, and Airbnb, as well as your existing PMS or calendar system. Best of all, your AI Receptionist can be trained to your exact workflow and brand voice — offering consistent, high-quality communication that reflects your hospitality standards. Let our AI manage your calls, bookings, and guest questions so you can focus on creating exceptional guest experiences every time.

Simplify Guest Notes and Follow-Ups

After each stay or guest interaction, your team can record a short voice memo that’s automatically transcribed and summarized — perfect for noting special requests or VIP preferences. You can upload booking details, maintenance notes, or feedback directly into your dashboard, ensuring seamless guest service and team coordination.